How can we help you?
FAQs
Thanks for registering! Within 10 minutes, you should receive a welcome email titled “Welcome to the Autism Parenting Summit! Here’s all you need to know…”.
If you don’t see it, please check your junk or spam folder.
On Summit days, we’ll email you the links to join the sessions as they go live. Each session is free to watch for 24 hours.
Want to watch at your own pace?
Upgrade to the Lifetime Access Pass. Once upgraded, you’ll get login details for your Member’s Dashboard. Sessions will be available the day after they go live, and with Lifetime Access, you can watch and replay them anytime.
We’re sorry you’re having trouble. Let’s get you in quickly!
First, check your inbox (and junk/spam folder) for the email with your login details.
Log in here: Member’s Dashboard
If you still can’t access your account, try these quick fixes:
Make sure you’re using the same email you registered with.
Click Forgot Password on the login page to reset your details.
Try another browser (like Chrome) or clear your cache/cookies.
With Lifetime Access, sessions will be available the day after they go live, and you can watch or replay them anytime.
Still stuck? Please reach out using the contact form below, our Support Team will be happy to help.
Don’t worry, here are a few quick things to check:
Check the session time
Check the Summit schedule to see when the session goes live.
If you see “Session is not live yet,” it just hasn’t started.
Use this time converter to see your local time.
If the session is live but won’t play:
- Refresh your browser at the start time of the session.
- Try a different browser or device.
- Clear your cache/cookies (instructions here).
Can’t attend the Summit live?
With a free pass, each session is available to watch for free for 24 hours after it goes live.
Upgrade to the Lifetime Access Pass, for unlimited access to all expert sessions.
With a Lifetime Access Pass, all sessions unlock the day after they go live, and you can watch or replay them anytime, at your own pace.
It never expires, it’s truly lifetime!
Each session is added to your Member’s Dashboard the day after it goes live. From there, you can log in anytime and watch (or rewatch) whenever it works best for you.
Did not find the answer you're looking for?
Send our Support Team a message using the form below. We are always happy to help.
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